Mystery Shopping opportunity

*open to museums in the Accreditation scheme

Interested in how you could improve visitor experience? Keen to gain inspiration and ideas from others? The SHARE Mystery Shopping Scheme helps you to understand and improve your visitors’ experience. It can help provide useful evidence of the welcome your staff and volunteers provide, material for accreditation, funding bids and stakeholder reports.

The scheme is reciprocal. You sign up to making 3 visits to other museums taking part in the scheme, completing the Mystery Shopping survey and you receive 3 visits giving you 3 reports. SHARE will allocate your visits, giving you a month to do each one. Visits will be allocated July- Oct.

 All who are interested (including those who have been involved before) should book to attend 1 of the 2 training sessions delivered via Zoom. You can choose either:

The person in the museum who is leading on the project should attend along with as many of their “shoppers” as possible. They don’t all need to attend the same session.

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